Ramona Aubry is the Head of Customer Success at expert.ai. Prior to this role, she led the Presales operations for North America at expert.ai and helped to onboard a variety of 500 Fortune clients. Ramona dedicated more than 5 years as a Senior Solutions Consultant to designing, building, and implementing complex NLP projects in Publishing, Financial Services, Life Sciences, and Government. Her passion and dedication for solving business problems, unlocking hidden use cases, and creating valuable end-to-end solutions led to multiple success stories. She is committed to being close to expert.ai's clients by making sure that their voice is being heard and their feedback is considered to move the product in the right direction. Ramona holds a Ph.D. in Computational Linguistics from Sorbonne Nord, France, and an MBA from Robert H. Smith School of Business (University of Maryland).